URUGANO VIRUNGA PALACE

"El personal se merece mis mejores elogios. El lugar es precioso, muy bien decorado, cómodo. Dan ganas de quedarse a vivir. La comida excepcional. Nos han tratado de una forma insuperable, dispuestos a darnos lo mejor. Siempre van a quedar en nuestro corazón."

"Lo único que se podría intentar mejorar es la ducha, que moja todo el suelo del baño."

"Facilities were great, clean rooms, very cozy living room and the most friendly and service-minded staff. We had an amazing stay!!"

"The road down to the property is a little rocky. Luckily we had a big car"

"We really enjoyed the friendliness of the staff really making us feel at home from the beginning!"

"We don‘t have critisicm"

"Confirm bed with mosquito nets and lovely staffs ."

"Not their fault but power cut at night"

"super friendly and helpful staff, pleasant room and common area, located at a short distance from city center giving a rural feel"

"all good"

"This hotel looks much better in person. Julia was freindly understanding and washed my all clothes for free after a mountain trek. The hotel is very African themed with masks and paintings decorating the walls. The rooms were spacious and simple yet appealing with a modern bathroom and outside wooden terrace. Julia cooked me a beautiful chicken curry and served me breakfast at 5am."

"There was a storm.which knocked out the lights and WIFI temporarily, which couldn't be avoided i guess."

"The place is simple but very comfortable, tastefully decorated, with a very comfortable bed and a very efficient shower. The staff were extremely nice and went out of their way to make us feel welcomed and to help. For example they offered a complimentary great lemongrass tea when we were back from our excursion, cleaned our walking boots from mud, etc. We had the best dinner we had in Rwanda (including much more expensive places)."

"No shampoo was provided."

"Quiet place. Nice staff. Rooms are clean and comfortable. Very good breakfast."

"Aucun."

"Very friendly staff, who tried to accomodate all our needs. They even washed our car and our boots that were muddy from hiking, Food was very good. The place especially the outside area is very nicely designed."

"You could hear the guests next door that were pretty loud. But the staff was trying to make sure that there was a period for resting."

"lovely staff, going above and beyond to make sure everything is well. communication prior to arrival was quick and extremely helpful. sparkling clean facilities, the price is just the cherry on top. cannot recommend enough"

"would only suggest to add a curtain in the shower to make sure the water doesn’t go everywhere"